Refund & SLA Policy

Effective Date: April 2026

This page provides a high-level outline of how LeadintelAI handles cancellations, billing questions, service expectations, and data replacement requests while the full policy is being finalized.

1. Trials & Cancellations

Free trials can be stopped at any time before upgrading. Paid plans can be cancelled before the next renewal cycle to avoid future charges.

2. Billing Questions

If you believe there is an incorrect charge, please contact our team with your company name, invoice details, and a short description of the issue so we can review it promptly.

3. Data Replacement Requests

If a delivered record appears invalid, submit the request with the relevant details and our team will review it under the applicable replacement process for your plan.

4. Service Expectations

We work to keep core services available and respond to priority issues as quickly as possible. Response and resolution timing can vary based on the plan level and issue severity.

5. Contact

For billing, cancellation, refund, or SLA questions, please reach out through the contact page and include your account email and company name.